Refund policy

Returns, Cancellations and Refunds

Each JARDE wallcovering and sample is prepared specifically for your order. Please read this policy carefully before purchasing.

Made-to-order wallcoverings

Our murals and wallcoverings are printed, cut or prepared specifically according to the design, colourway, material and dimensions selected or approved for your order.

Because these products are made to order and personalised to your requirements, they cannot be returned, exchanged or refunded if you:

  • change your mind;
  • order the incorrect dimensions;
  • provide incorrect measurements;
  • select the wrong design, colourway or material;
  • decide that the colour or texture is not suitable after receiving the product.

Where a design preview, crop or customisation is provided, production may begin after your approval. Once production has started, the order cannot normally be changed or cancelled.

Samples

All JARDE samples are printed or prepared specifically to order in the selected design and material.

Samples are provided to allow customers to assess the colour, print quality, texture and suitability of a material before placing a full order. For this reason, sample orders are non-returnable and non-refundable, except where they arrive damaged, faulty or different from the sample ordered.

We strongly recommend ordering samples before purchasing a full wallcovering order.

Cancellations

Please contact us immediately at contact@jarde.co.uk if you need to request a cancellation.

If production has not yet started, we will review whether cancellation is possible. Once printing, cutting, preparation or bespoke design work has begun, the order cannot normally be cancelled.

Submitting a cancellation request does not guarantee that the order can be cancelled.

Damaged, faulty or incorrect products

Please inspect all products immediately upon delivery and before cutting, installing or applying adhesive.

If your order arrives damaged, faulty, incorrectly printed or different from the product you ordered or approved, please contact us as soon as possible at contact@jarde.co.uk and provide:

  • your order number;
  • clear photographs of the complete product;
  • close-up photographs showing the issue;
  • photographs of the packaging and shipping label;
  • any other information reasonably required to assess the issue.

Do not cut, install, paste or otherwise alter the product before contacting us.

If a product with a visible fault is installed or altered before the issue is reported, this may affect our ability to investigate the claim or provide a remedy.

Where a product is confirmed to be faulty, damaged or incorrect, we will provide an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include repair, replacement or refund.

Colour, texture and material variation

Colours may appear differently on screens because of differences in monitor settings, devices and lighting conditions.

The final printed appearance may also vary slightly depending on the selected material and surface texture. A sample should therefore be ordered before purchasing a full wallcovering.

Natural wallcoverings, wood veneers and handcrafted materials may contain variations in colour, fibre, grain, texture, pattern and finish. These variations are inherent characteristics of natural materials and are not considered defects.

Minor variations between samples and full production may occur because of material batches, natural variation or printing conditions.

Measurements

Customers are responsible for providing accurate wall measurements and ordering sufficient material.

We recommend adding an appropriate installation allowance for trimming and site conditions. Any measurement guidance provided by JARDE is based on the information supplied by the customer and does not replace professional site measurement.

JARDE is not responsible for products ordered using incorrect or incomplete measurements supplied by the customer.

Installation

All products must be checked before installation.

JARDE is not responsible for:

  • installation errors;
  • unsuitable wall preparation;
  • the use of incorrect adhesive;
  • damage caused while cutting or installing the product;
  • visible defects that were not reported before installation;
  • labour, installer or removal costs, except where required by law.

We recommend using an experienced professional wallcovering installer. If you require general guidance regarding installation, please contact us at contact@jarde.co.uk before installation begins.

Refunds

Where a refund is approved, it will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Delivery and return shipping charges are not refundable unless the product is confirmed to be faulty, damaged or incorrect, or where otherwise required by law.

Contact

For cancellation, damage or product issue enquiries, contact:

Email: contact@jarde.co.uk

Nothing in this policy affects your statutory rights.