Returns & Refunds

We hope you are delighted with your JARDE order. As our wallcoverings are produced and supplied in different ways, return eligibility varies according to the product purchased. Please read the following information carefully before placing your order.

All JARDE wallpapers and murals are printed to order and prepared specifically according to your selected design, material and dimensions. As these products are made specifically for your order, they are non-returnable and non-refundable unless they are confirmed to be faulty, damaged or incorrect.

Orders cannot be cancelled, amended or exchanged once production has begun.

Please check your measurements, design and material selection carefully before completing your purchase. We strongly recommend ordering a sample set before placing your wallpaper or mural order.

Natural wallcoverings are delivered as full 9-metre rolls. If you wish to return a Natural Wallcovering due to a change of mind, you must notify us in writing within 14 days of receiving your order.

Returns will only be accepted where every roll remains completely unopened, uncut, unused, undamaged and in its original packaging and fully resalable condition.

Partial returns of individual rolls from a multi-roll order will not be accepted. All rolls included in an approved return must be returned together. Opened, cut, used or leftover rolls cannot be returned.

Customers are responsible for arranging and paying all return delivery costs. A tracked and fully insured service must be used, as the goods remain the customer’s responsibility until safely received and inspected by us.

Please contact us before sending any return so that we can provide the correct return address and instructions.

Before placing your order, we recommend requesting a material sample where colour, texture or natural variation is an important consideration. Sample availability and pricing vary depending on the material.

Sample sets are printed and prepared specifically for each order and are non-returnable and non-refundable.

Samples are supplied solely to help you assess the colour, scale, material and finish before placing a wallpaper or mural order.

Nothing in this section affects your statutory rights where a sample is damaged, faulty or incorrect.

All orders must be inspected immediately upon delivery and before cutting, hanging, installing or applying any part of the product.

Please check the design, material, dimensions, quantity and panel sequence against your order confirmation. For murals, all panels must be laid out and checked together before installation begins.

Packaging, labels and unused product must be retained until you are satisfied that the order is complete, correct and free from visible defects.

We strongly recommend that decorators or installers are not booked until the order has been received and fully inspected.

Any visible damage, defect, shortage or discrepancy must be reported to us in writing within 48 hours of delivery.

Your report must include:

• your order number;
  
• clear photographs of the complete product and the issue identified;
  
• photographs of the external and internal packaging;
  
• a photograph of the shipping label; and
  
• where relevant, photographs showing all mural panels laid out together.

Where packaging is visibly damaged at the time of delivery, please record the damage with the courier, take clear photographs and, where appropriate, refuse the delivery.

Do not cut, hang, install, apply, discard or return the product until we have reviewed the claim and provided instructions.

Claims relating to visible defects may not be accepted after the product has been cut, installed or altered.

Once the issue has been assessed, we may offer an appropriate replacement, reprint, repair or refund in accordance with your statutory rights.

The 48-hour reporting requirement does not affect your statutory rights in relation to faults that could not reasonably have been identified during the initial inspection.

Customers are responsible for providing complete and accurate wall measurements and for selecting the correct design, material and order size.

Where we provide a digital preview or artwork confirmation, the customer is responsible for checking all measurements, proportions, cropping, panel layout and design placement before approval.

Production will begin after customer approval. Once approved and sent to production, the order cannot be amended, cancelled, returned or refunded due to incorrect measurements, design selection, cropping, positioning or a change of mind.

Any replacement or additional product required as a result of measurements or information supplied incorrectly by the customer will be treated as a new order.

Colours may appear differently depending on screen settings, lighting conditions, material selection and print surface. Samples are provided as a guide, and minor differences may occur between a sample and the finished product due to material characteristics and production processes. We therefore strongly recommend ordering a sample before placing a wallpaper or mural order.

Natural wallcoverings are made from natural fibres and materials. Variations in colour, shade, texture, weave, fibre, surface and appearance are inherent characteristics of natural materials and are not considered faults.

The appearance of a mural design will vary according to the dimensions and proportions of the wall. Customers must review and approve any preview supplied before production.

Please contact us before returning an item so that we can confirm the return instructions and return address.

Eligible items must be returned within 14 days of notifying us of your decision to cancel. They must be securely packaged to prevent damage in transit.

Customers are responsible for the cost and safe return of change-of-mind items. We strongly recommend using a tracked and insured delivery service and retaining proof of postage until the return has been completed.

We are unable to accept responsibility for items lost or damaged during return transit.

Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.

Where a refund is due, it will be issued to the original payment method within 14 days of receiving the returned item or acceptable evidence that it has been sent back, as applicable.

Please allow additional time for your bank or payment provider to process and display the refund.

Where an item is confirmed to be damaged, faulty or incorrect, we will cover reasonable return delivery costs where a return is required.

International orders may be subject to local customs duties, import taxes, VAT, clearance fees or other charges imposed by the destination country or courier. Unless expressly stated otherwise at checkout, these charges are not included in the product price or delivery charge and are the customer’s responsibility. Customers are responsible for providing any information or documentation requested by the courier or local customs authorities. Customs procedures may also affect delivery times.

If an order is refused, left unclaimed, cannot be delivered because incorrect or incomplete address information was supplied, or is returned because the customer has not paid applicable customs duties, taxes or clearance charges, the order will not be treated as faulty.

The customer will be responsible for all original delivery, return delivery, customs, storage, handling and administrative costs incurred.

Made-to-order wallpapers, murals and sample sets remain non-returnable and non-refundable in these circumstances.

Where a returnable Natural Wallcovering is received back in an unopened, undamaged and fully resalable condition, any refund due will be assessed after deducting the recoverable costs incurred, to the extent permitted by law.

Any refund due may be reduced by the original delivery, return delivery, customs, storage, handling and administrative costs incurred, to the extent permitted by law.

Please contact us immediately if you wish to amend or cancel an order.

Wallpapers, murals and sample sets cannot be amended or cancelled once production has begun.

Natural Wallcovering orders cannot be amended or cancelled once the order has been processed or prepared for dispatch.

We cannot guarantee that an amendment or cancellation request will be possible, even where the request is made shortly after the order is placed.

Nothing in this policy excludes or limits your statutory rights under applicable consumer law.